Traditional Business Process Management (BPM) struggles with rigidity, opacity, and scalability in dynamic environments while emerging Large Language Models (LLMs) present transformative opportunities alongside risks. This paper explores four real-world use cases that demonstrate how LLMs, augmented with trustworthy process intelligence, redefine process modeling, prediction, and automation. Grounded in early-stage research projects with industrial partners, the work spans manufacturing, modeling, life-science, and design processes, addressing domain-specific challenges through human-AI collaboration. In manufacturing, an LLM-driven framework integrates uncertainty-aware explainable Machine Learning (ML) with interactive dialogues, transforming opaque predictions into auditable workflows. For process modeling, conversational interfaces democratize BPMN design. Pharmacovigilance agents automate drug safety monitoring via knowledge-graph-augmented LLMs. Finally, sustainable textile design employs multi-agent systems to navigate regulatory and environmental trade-offs. We intend to examine tensions between transparency and efficiency, generalization and specialization, and human agency versus automation. By mapping these trade-offs, we advocate for context-sensitive integration prioritizing domain needs, stakeholder values, and iterative human-in-the-loop workflows over universal solutions. This work provides actionable insights for researchers and practitioners aiming to operationalize LLMs in critical BPM environments.

In Business Process Management (BPM), effectively comprehending process models is crucial yet poses significant challenges, particularly as organizations scale and processes become more complex. This paper introduces a novel framework utilizing the advanced capabilities of Large Language Models (LLMs) to enhance the interpretability of complex process models. We present different methods for abstracting business process models into a format accessible to LLMs, and we implement advanced prompting strategies specifically designed to optimize LLM performance within our framework. Additionally, we present a tool, AIPA, that implements our proposed framework and allows for conversational process querying. We evaluate our framework and tool by i) an automatic evaluation comparing different LLMs, model abstractions, and prompting strategies and ii) a user study designed to assess AIPA's effectiveness comprehensively. Results demonstrate our framework's ability to improve the accessibility and interpretability of process models, pioneering new pathways for integrating AI technologies into the BPM field.

Process models are frequently used in software engineering to describe business requirements, guide software testing and control system improvement. However, traditional process modeling methods often require the participation of numerous experts, which is expensive and time-consuming. Therefore, the exploration of a more efficient and cost-effective automated modeling method has emerged as a focal point in current research. This article explores a framework for automatically generating process models with multi-agent orchestration (MAO), aiming to enhance the efficiency of process modeling and offer valuable insights for domain experts. Our framework MAO leverages large language models as the cornerstone for multi-agent, employing an innovative prompt strategy to ensure efficient collaboration among multi-agent. Specifically, 1) generation. The first phase of MAO is to generate a slightly rough process model from the text description; 2) refinement. The agents would continuously refine the initial process model through multiple rounds of dialogue; 3) reviewing. Large language models are prone to hallucination phenomena among multi-turn dialogues, so the agents need to review and repair semantic hallucinations in process models; 4) testing. The representation of process models is diverse. Consequently, the agents utilize external tools to test whether the generated process model contains format errors, namely format hallucinations, and then adjust the process model to conform to the output paradigm. The experiments demonstrate that the process models generated by our framework outperform existing methods and surpass manual modeling by 89%, 61%, 52%, and 75% on four different datasets, respectively.

Process simulation is gaining attention for its ability to assess potential performance improvements and risks associated with business process changes. The existing literature presents various techniques, generally grounded in process models discovered from event logs or built upon deep learning algorithms. These techniques have specific strengths and limitations. Traditional approaches rooted in process models offer increased interpretability, while those using deep learning excel at generalizing changes across large event logs. However, the practical application of deep learning faces challenges related to managing stochasticity and integrating information for what-if analysis. This paper introduces a novel recurrent neural architecture tailored to discover COnditioned process Simulation MOdels (CoSMo) based on user-based constraints or any other nature of a-priori knowledge. This architecture facilitates the simulation of event logs that adhere to specific constraints by incorporating declarative-based rules into the learning phase as an attempt to fill the gap of incorporating information into deep learning models to perform what-if analysis. Experimental validation illustrates CoSMo's efficacy in simulating event logs while adhering to predefined declarative conditions, emphasizing both control-flow and data-flow perspectives.

The paper concerns selected rule modularization techniques. Three visual methods for inference specification for modularized rule- bases are described: Drools Flow, BPMN and XTT2. Drools Flow is a popular technology for workflow or process modeling, BPMN is an OMG standard for modeling business processes, and XTT2 is a hierarchical tab- ular system specification method. Because of some limitations of these solutions, several proposals of their integration are given.